Frequently Asked Questions
Everything you need to know about your luxury boutique experience.
How do I determine my correct size for Honey Birdette lingerie?
We recommend visiting our comprehensive Size Guide available on each product page. Our sizing follows standard UK/AU measurements, and we offer virtual styling consultations if you need personalized assistance with fit.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on items that are unworn, in their original packaging, and with all tags and hygiene seals intact. Returns must be initiated within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order leaves our boutique.
Are your packages shipped discreetly?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'HB Online' rather than our full brand name.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay, Klarna, and Zip Pay.
How should I care for my luxury lingerie?
To maintain the quality of delicate lace and silk, we strictly recommend hand washing in cold water with a mild detergent. Always air dry your garments and avoid tumble drying or harsh chemicals.